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Terms and Conditions

Operation About Frenger Things should beincluding the following platform

Privacy Policies and Practices on PersonalData

  • All of your personal data will be collected when you register the membership purchase products or enjoy the service from Frenger Things. The personal data may require identity verification.
  • Frenger Things will collect your personal data including Name, Contact number, email address, gender, age, address or other information requested for enhancing the services.
  • The Personal Data are collected on voluntary, open and fair basis.
  • Frenger Things will collect your Personal Data for the following purposes and will not use your Personal Data for purposes other than those specified below without your consent:
    • Provide product delivery or service
    • Offer membership benefit and activities
    • Internal Marketing Research
    • Arrange Marketing and Promotion
  • According to Hong Kong law about Privacy, you can request review and modify your personal data in our company. For any assistance or request about this issue, please kindly send the written request to the address below:

Frenger Things Limited

Suite A2, 6/F, TML Tower, 3 Hoi Shing Road, Tsuen Wan, N.T., Hong Kong

 

Product Information and Warranty

  • All Products sold in Frenger Things are  official product from the brand.
  • The production information and Warranty will follow the instruction from the brand's official information (i.e. special item will be specified in the website introduction)
  • All delivered goods from Frenger Things are ensured under good condition.
  • All delivery will be confirmed accordingly  to the logistic and notice to Customer before launching.

Return and Refund Policy

  • Frenger Things Limited accepts return of items bought at www.frengerthings.com. You have to contact and return the merchandise no later than 7 working days from the product is received/delivered by the courier. We do not accept items that have been worn, altered, and/or are incomplete. As soon as we have received the returned item(s) and they have undergone a quality control check you will be refunded. 
  • Refund time may vary according to the complexity of the case. Frenger Things will try the best endeavor for providing report and reply.

Membership and Store Credits

  • Store Credits will be granted to registered members in Frenger Things from each completed order. (i.e. 5% of the purchase value conversion at this moment.)
  • Store Credits can be used in every order for extra discount, the maximum 10% of  the order amount can be reduced. (1 Points of Store Credits equals to 1 Hong Kong dollars)
  • In  general, the store credits will be sent to member after the order completion, the expiry date will be 90 days.
  • Store Credits is only used for providing extra discount in the purchase, and it is not subjected to trade with cash or conversation with money value.
  • Frenger Thing reserve the right to provide special campiagn with different rule in store credit or benefit, and those amount of the store credit and expiry date will follow those activities statement.
  • Frenger Things reserve the right to change, modify or terminate the term about membership and store credits, all alteration in the terms will be notified by email. And all ongoing membership usage or service in Frenger Things activities will be treated as those alteration in term are comprehended and accepted by user.

Disclaimer

  • Frenger Things reserve the right to update or modify the terms above and update in this website.